FAQ

Here you will find a number of the more commonly asked questions and answers to those questions.

Question:
Where do you ship to?

Answer:
Currently, shipping is only available within Canada. Shipping heavy liquids can be expensive across borders so we are working with shipping resources to make shipping detergents and cleaners more secure and affordable for our international customers.

Question:
What is the preservative used in V.I.P. liquid detergents?

Answer:
The preservative you are asking about is Potassium Sorbate. It is a safe, food grade preservative.  We also use Sodium Propionate in some of our liquids.

Question:
There has been some controversy about Sodium Lauryl Ether Sulfate (SLES) and its use in detergents. Information found on the Internet states that it is harmful, so why is it used in detergents?

Answer:
Proven evidence shows that Sodium Lauryl Ether Sulfate is not the bad actor it is purported to be. The internet is a useful place to obtain information, but unfortunately it is also a source of misinformation and propaganda. There are several internet stories about SLES that are anecdotal and unsubstantiated. Usually there is a sales pitch for the writers product, which of course, does not contain SLES.

A web site worthy of consideration in this regard is   http://www.snopes.com/inboxer/household/shampoo.asp  

Being satisfied that all the products V.I.P. makes are efficient and eco-friendly, we are quite confident to say that our products are safe, and until we get proven technical data to the contrary, we will make the best products based on the most current information we have.
 
 Question:
We are connected to a Septic Sewer system, can I safely use V.I.P. Products for washing and household cleaning?

Answer:
All the surfactants used in V.I.P. cleaning products are readily biodegradable and phosphate free, and when used in the conventional way with normal volume dilution, the septic system is able to biodegrade all of the household effluent.

Question:
I am allergic or sensitive to perfumes and fragrances in most detergents. Is there a scent free product that I can safely use in my washing machine?

Answer:
Yes, V.I.P. makes both liquid and powder laundry products that have no scent or fragrance. Simply ask your retail dealer for details or contact V.I.P. (1-604-820-8665).